Carinya of Bicton

I not sure why my review was deleted. Anyway l worked as an agency worker and noticed that staff are permitted to sleep for long extensive periods of hours during the night shift. Critically, this had caused a resident to fall due to the negligence and poor diligence in supervision.I would avoid this facility as it looks very run down and managed poorly.

The transitional care is in utter chaos, no hand overs, no one takes responsibilities and 95% of carers and nurses are contracted. On the day of admission of my father till the eve of his fall (approximately 2 weeks), NO ONE is aware that:1. He is of high risk of falling2. He is a one person assist3. He is almost paralysed on his left side4. He need padsNurses does not even know who their nurse manager is. It will be a matter of time a serious accident will happen. This place should be investigated, fined and shut down.

The only reason I have given one star is because the ladies on reception were lovely, else I would of given zero stars. The compassion and empathy were nearly non existent .The care was certainly not there. My Dad was in there transitional areafor about 8 weeks and he was deteriorating quickly. I would visit every second day as was so worried about him. My Dad has been in and out of hospitals most of his life. As a child he had T.B and spent 4 years in a sanatorium, so he is no stranger to being cared for. He and other residents likened it to a prison. He has been out of their for two weeks now and still talking about how bad it was.He would cry every time I was there and not let go of my hand.The towels and the flannels were only good for rags I have attached photos that doesn't really show how bad they are .Also of the bed remote. My dad is now out of there and he is happy and eating .So much more regarding his care and medication but to much to write.

My Dad was here for a short time on a transitional care package. The facility could do with a lick of paint & refurbishment . But overall the staff seemed very caring and that’s the main thing. Don’t be put off by first impressions.

Beautiful atmosphere and also well mannered staffs

I am very frustrated at the poor service at Carinya. Several staff did not call back when they said they would, they referred to my mother as a “him” and conversations from them have gone nowhere. I find them to extremely unreliable and frustrating